Last updated: August 2026
We want you to love your sofa. Live with it for up to 30 nights. If it isn't right for you, contact us within that window and we'll arrange a return.
Even though every sofa is made to order, the 30-night trial still applies — no restocking fees.
Once we receive and check the returned sofa, we issue your refund to the original payment method. Refunds typically post within 5–10 business days, depending on your bank.
If your order arrives damaged or incorrect, email us within 7 days of delivery with a photo and we'll make it right — replacement or refund, our choice with you.
Your sofa is covered by a 1-year limited warranty from the delivery date against defects in materials and workmanship under normal household use.
What's covered: manufacturing defects such as faulty seams, foam that fails to recover, or defective components.
What's not covered: normal wear and tear, damage from misuse, accidents, improper cleaning, or normal changes in foam softness and fabric over time.
To make a warranty claim, email couchinabox@gmail.com with your order number and photos. If approved, we'll repair or replace the affected part or product.
We're here to help — email couchinabox@gmail.com.