Privacy Policy

Last updated: August 2026

This Privacy Policy explains how Couch in a Box ("we", "us") collects, uses and shares your personal information when you visit couchinaboxus.com or place an order. Questions? Email couchinabox@gmail.com.

1. Information we collect

• Information you give us: name, email, shipping address and phone number when you place an order or contact us.
• Payment information: your card details are collected and processed directly by Stripe. We never receive or store your full card number.
• Automatic information: as you browse, we and our providers collect device and usage data (IP address, browser type, pages viewed, and similar) through cookies and similar technologies.

2. Cookies and tracking technologies

We use a small number of third-party tools:

Microsoft Clarity	Analytics and session insights to understand how the site is used and improve it.
Meta (Facebook) Pixel	Measures and improves our advertising, including showing you relevant ads on Meta platforms.
Essential cookies	Remember your cart, language and currency so the site works.

You can control cookies through your browser and, where offered, through our on-site consent choices.

3. How we use your information

• To process and deliver your order and send order-related emails (confirmation, updates, tracking).
• To provide customer support and respond to you.
• To measure and improve our website and advertising.
• To detect and prevent fraud, and to comply with the law.

4. How we share your information

We share personal information only with service providers that help us run the business, and only as needed:

• Stripe — payment processing
• Resend — sending order and follow-up emails
• Netlify — website hosting and order records
• Meta and Microsoft Clarity — advertising and analytics
• Shipping carriers — to deliver your order

We do not sell your personal information for money. Some tracking for advertising (such as the Meta Pixel) may be considered "sharing" for cross-context behavioral advertising under California law — see your rights below.

5. Your California privacy rights (CCPA/CPRA)

If you are a California resident, you have the right to: know what personal information we collect and how we use it; request a copy; request deletion or correction; and opt out of the "sale" or "sharing" of your personal information for targeted advertising. We will not discriminate against you for exercising these rights.

To opt out of sharing for advertising, you can decline tracking through our on-site consent choice or email us at couchinabox@gmail.com with the subject "Do Not Sell or Share My Personal Information." To make any other request, email the same address; we may need to verify your identity.

6. Data retention

We keep order information for as long as needed to fulfill your order, provide support, and meet legal and accounting obligations, then delete or anonymize it.

7. Children

Our site is not directed to children under 16, and we do not knowingly collect their personal information.

8. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date shows the current version.

9. Contact

To exercise your rights or ask a question, email couchinabox@gmail.com.